A big southern "hello" to the hundreds of folks who are attending Brent Leary's SocialBiz Atlanta conference today at the Georgia Enterprise Innovation

By QUENTIN HARDY | February 2, 2012, 3:00 pm Here is more evidence that every company, no matter what size, is now compelled to think about their social media

Integration Bridges Gap Between Sales and Service Delivery Teams, Helping Organizations Systematically Assure CIntegration Bridges Gap Between Sales and

Last September, Salesforce bought social customer service SaaS startup Assistly for $50 million-plus to help expand its service cloud offerings to small

In a step toward extending its enterprise cloud software offerings to small businesses, Salesforce.com launched a customer service product for small teams on

By Andrew R Hickey, CRN Salesforce.com continued its social enterprise mission Tuesday with the launch of a customer service play, dubbed Desk.com, that the

Desk.com is a new, online social help desk platform that integrates social networks with email, phone and web on a singleDesk.com is a new, online social help

Salesforce.com will include some new analytics capabilities at no additional cost with the Enterprise and Unlimited editions of its CRM (customer relationship

By Chris Kanaracus, IDG News Salesforce.com on Tuesday unveiled a new SaaS (software as a service) help-desk application called Desk.com that can reach end

At the Data Center World conference this spring, keynote speaker Vivek Kundra, who formerly served as the U.S. Chief Information Officer and was recently hired

Salesforce.com customers are sounding off about the fact that an upcoming Analytics Edition of the CRM (customer relationship management) software will have an

OneDesk collects feedback and ideas from internal sources and social media; a new API allows it to integrate with apps from NetSuite, Oracle, SAP and OneDesk

Xactly Express for SMB integrates with Salesforce.com and is targeted at small companies with limited in-house compensation administration resourcesXactly

23 (Bloomberg) -- Salesforce.com Inc., the largest seller of online customer-management software, is working on technology to help corporate clients sift

Former Director of Product, Mobile for Salesforce.com to Lead Expansion of Nimble PFormer Director of Product, Mobile for Salesforce.com to Lead Expansion of

Jennifer Burnham is director of social and content strategy at Salesforce. Connect with Jennifer at @jennydburnham. Over the past decade, many have pondered

Vivek Kundra has a new platform for his "cloud first" message. Kundra, who served as the first Chief Information Officer for the U.S. government, has joined

DALLAS, TX--(Marketwire - Jan 16, 2012) - FPX, the pioneering innovator of Configure-Price-Quote? applications, today announced the release of the FPX Mobile

DALLAS, TX--(Marketwire - Jan 16, 2012) - FPX, the pioneering innovator of Configure-Price-Quote? applications, today announced the release of the FPX Mobile

Salesforce on Monday said that Vivek Kundra, who was the first person to serve as CIO of the U.S. federal government, has joined the company as executive vice