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Category: Usability Location: Mountain View, CA Website: Intuit Job ID: 2097 Job Description
Company Overview:
Intuit Inc. (NASDAQ: INTU) is the leading provider of financial software and Web-based services for consumers, small businesses and accounting professionals. Its flagship products and services ---including Quicken, QuickBooks, and TurboTax --- simplify personal finance, small business management and payroll processing, tax preparation and filing. Founded in 1983, Intuit has annual revenues of about $1.9 billion and reaches over 25 million customers with ~7,000 employees in 13 states and four countries. Intuit's revenues have more than doubled in the last 5 years. We are currently seeking a talented Sr. Web Analyst to work in our Mountain View facility supporting Intuit business units. As Sr. Web Analyst you will be a firm advocate for customers of Intuit web sites. Your mission will be to research and report on the experience of users of these sites and turn this research into actionable recommendations to accomplish business objectives. You will act as the leader for implementing and managing data from both qualitative sources (for example: Foresee surveys) and quantitative sources (for example: ClickTracks & Clickstream data warehouse). The ability to evangelize the importance of user-oriented sites and data-driven decision-making will be critical. Creativity is key, as you will need to devise new methods to improve site usability and effectiveness and to measure that improvement. Typical Deliverables: • Weekly, monthly reports (excel, BI tools, clickstream analytics). • Lead development of senior management dashboards. • Website behavior and customer experience analysis. • Data consolidation and validation. • Coordinating tags, tracking parameter implementations. • Lead creation and completion of Multivariate and A/B testing documents (from hypothesis creation to influencing creatives to identifying success metrics) and post test analysis. • Business requirements synthesized from multiple sources including product managers, development teams, and functional group members. • Documentation relating to existing processes and suggestion / presentations for improving those processes. • Effective and persuasive presentations (verbal and written) for project teams and business leaders. Technical / Functional Skills: • Understands relevant technology applications in their area. • Using strong analytical skills provides insights as well as recommendations for changes and convinces key Intuit decision makers of business benefits of the proposed solutions. • Identifies and drives requirements trade-offs by proposing solutions to BU/FU leadership. • Handles multiple tasks, switches priorities and focuses as needed. • Exhibits high degree of pro-activeness in analyzing customer behavior using available data to influence changes on the website. • Understands the complex web ecosystems and best practices and applies this knowledge to their work. • Collaborates on creation of project plan and tasks for the team. Knowledge / Background / Experience: • Bachelor’s degree (MBA preferred). • Atleast three to four years of working with standard clickstream analysis tools: Omniture, ClickTracks, WebTrends, HBX, CoreMetrics etc. • Three to five years of experience in one or more roles in an online ecommerce or online support environments. • High level of expertise with Business Intelligence tools, three plus years, such as Brio, Business Objects, MicroStrategy, Cognos etc with experience writing and tuning sql queries in a online or offline environment. • Three to five years of experience in using the Microsoft Office suite with very strong Excel skills. • Three to five years of business analysis experience in large size companies with multiple functions / business units preferred. • Two years of experience in advanced web analytics methodologies such as experimentation and testing, competitive analysis, surveys and market research. • Mid-level expertise in the SEM (Search Engine Marketing) / PPC (Pay Per Click) and SEO (Search Engine Optimization) strategies and a minimum one year experience measure success of SEM/PPC and SEO campaigns / efforts. • Excellent communication skills and ability to interact with all levels of end users and technical resources. • Exposure to project management skills, business process redesign principles, tools and techniques a plus. We offer a competitive salary and bonus opportunity, a generous benefit package, continuous training, advancement opportunity and many additional perks including a fun, collaborative team environment, product discounts, community outreach opportunities, computer purchase loans, tuition reimbursement, etc. For additional information about our company and recent initiatives, please visit our website at www.Intuit.com How to Apply
For consideration please submit your resume to the following url link: http://www.intuit.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=61411
Also, please send a word or pdf version of your resume to jason_ugland@intuit.com
Intuit, Inc is an equal opportunity employer
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