He is president, chief executive officer, and co-founderof NetRaker Corporation, a leading provider of customer experience management solutions. He is also founder and principal of Dune DesignGroup, a strategic digital product design and consulting firm. With eighteen years of experience in software design at companies like GOCorporation and KidSoft, he has been an innovator in on-line shopping,e-commerce, and software and multimedia development. He has also developed web site designs for companies including Intel Corporation, Safeway, healthshop.com, cooking.com, and ejobs.com. He holds a degree in Computer Science from the University of California at Berkeley.