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How PayPal Royally Screwed This Company And All The Kids It Was Trying To Help


By Alyson Shontell at December 06, 2011 0 Comments    Share  

crying baby

Regretsy, a self-proclaimed fail blog of hand crafts from Etsy, tried to do something nice for the holidays.

It created a Secret Santa fund to collect money for children’s presents from users. All users were nudged to give $2 to the cause.

Unfortunately, Regretsy used the wrong PayPal button to collect donations.  In a post titled “Fuck You, PayPal,” (filed under ‘Bullshit” by Helen Killer), Regretsy writes about the fiasco.

“Their argument is that I generated this money using a “Donate” button, and not the “Buy Now” or “Shopping Cart” buttons I have been using for all the other fundraising I’ve done in the last two years,” writes Regretsy.

“Because I used the wrong button, they have made me send them everything from bank statements to Articles of Incorporation to affidavits and notarized statements, even though I have been a verified business customer of theirs for 10 years.”

Regretsy was asked to refund all donations it collected, literally thousands of dollars, $2 at a time. Meanwhile, PayPal gets to keep the fees from all the transitions.

“The best part is that when you raise the money all over again with a different button, they get fees on that. And of course, they process all the toy purchase payments, so this is a triple dip on money raised for needy kids at Christmas,” writes Regretsy.

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