
Social media has reached mass adoption and is becoming more and more critical to business success. In fact, companies that increase customer satisfaction through online communities are benefiting from increased sales and customer satisfaction levels. This is no surprise given that more than 68% of consumers say a positive referral from a friend on Facebook would make them more likely to buy from or visit a retailer. More>>
Channels: enterprise, social media

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[...] This post was mentioned on Twitter by WebGuild, Jason Haber and embarco, Chris Isaac. Chris Isaac said: [WebGuild] Guidelines To Becoming A Social Enterprise http://ow.ly/18BWQf [...]
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