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Web 2.0 Organization Adoption Survey

By Reshma Kumar at June 12, 2008 2 Comments

Here are the results of a survey of the adoption of Web 2.0 by organizations, with a focus on marketing practices/vehicles, conducted by DeCarolis Design and Marketing.

May Survey Results

1. My company’s marketing initiatives include the active implementation and use of these online collaborative media (by percentage):

2. How do you measure customer feedback on marketing campaigns?

3. Which of the following online marketing and advertising vehicles does your company use?

1. Email – 80%
2. Display ads – 50%
3. Video ads – 0%
4. Webcasts/Podcasts – 20%
5. Other emerging vehicles – 30%

4. The main roadblock to my company becoming more engaged in Web 2.0 marketing practices such as blogs and other forms of social media is:

1. Budgetary concerns – 20%
2. Management/ownership buy-in – 40%
3. Applicability to our industry or business – 30%
4. It’s overrated – 0%
5. No roadblocks, we’re all in – 40%

As DDM notes, “it’s interesting to note that most respondents currently employ a mix of traditional media along with gradually escalating ventures into Web 2.0″. I’d love to see a similar survey on W2.0 adoption for internal and external (customer/partner) uses also…how ready are we for putting bi-lateral communications goals into practice? Do we really embrace customer-generated content (beyond testimonials and SCM issues)?! What happens when we “go bi-lateral” internally with employees, as opposed to the predominant use of blogs, etc., as executive platforms? It’s not surprising these issues aren’t addressed here, but it sure would be interesting to know the extent to which this background dynamic affects/doesn’t the foreground conversation and how to move forward effectively as a result..No answers yet here; just posing the question….

Submitted by: Lucie Newcomb

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2 Comments

Doug Molitor said...

Interesting to compare this survey results “No roadblocks, we’re all in,” with the 2007 McKinsey Executive Survey with the more corporate, “Respondents consider online ads to be as useful for brand building as for direct response.”

Obviously the articulation is different, but I wonder if corporate thinking has changed much? The Question is, how do you prove Web 2.0 tactics produce?

http://www.mckinseyquarterly.com/Marketing/How_companies_are_marketing_online_A_McKinsey_Global_Survey_2048_abstract

June 14th, 2008 at 9:50 am
Lucie said...

They definitely produce, Doug, esp in terms of Marketing and Sales applications…the question is, what do they produce?! ;) (and how much more could they be producing, beyond lead gen and brand-building?) What are the desired outcomes of any business effort that is fundamentally collaborative and to what extent do/can they apply here? Time will tell…I hope!

I’ll take a look at the McKinsey report…thanks for mentioning it.

June 16th, 2008 at 4:32 pm

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