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Sergey, You Can’t Be Serious!
By Daya Baran at June 17, 2008 10 Comments
Sergey you can’t be serious. Dinging users 20 cents every time they use Google CheckOut! This is addition to hefty fee you are charging users and merchants for using the service. Yet somehow everyone seems to think the service is FREE. Furthermore, you are also dinging users 20 cents every time they cancel an order. You can’t be serious.
Even worse, merchants are charged 20 cents every time a user cancels an order - even if it is of no fault of the merchant and on plain simple errors made by users. Over 10 million transactions that could add up to $2 million dollars that merchants and users are out of pocket. Do you need everyone’s 20 cents? You can’t be serious.
Let’s get serious. The service is full of bugs. The callback API malfunctions half the time. It is not even a reliable payment service as users are led to believe. In fact, it is merely a check out service.
In many instances, users’ credit cards are charged for goods that never arrive. The goods never arrive because the merchant does not receive the order nor the payment. The money stays in Google’s master account. Users think that the merchant has taken their money and not sent the goods. Next, you send the user an email asking them to rate their satisfaction with the merchant. The merchant can’t deliver the product because they have not received the order nor have they been paid for it because the money is sitting in Google’s account. Seriously Sergey, you can’t be serious about not being serious!
Labels: Checkout, sergey brin
10 Comments
love this posting…rock on Daya, I’m with you fully. I am seriously hoping someone at GOOG looks into this.
ha ha funny. Excellent post. Short, sweet, yet hillarious and dead right. Great work!
Oh man what you don’t know. The whole system is a mess. It is going to be another service that shuts down.
last year the webguild guys were licking and brown nosing google, now that Google has diss them they are writing negative artciles. I have no respect for the guys webguild.
i’m not sure you know but there has been a hacker who made it to change the amount google charges you for orders (technically a few cents just to see whether you can make the transaction) and it actually wasn’t illegal. but they caught him for doing it under an assumed name :))
so someone else may be stealing (legally) your 20 cents. now how’s that for online shopping (not to talk about paypal which doesn’t even let you cancel your account).
Gandalf: There is only one Lord of the Ring, only one who can bend it to his will. And he does not share power.
Google is Sauron, Webguild is Saruman who got dissed.
idiots - webgiild is doing you a favor and giving you a chance to correct it. This is grounds for a class action lawsuit - most others would have started - woluld you prefer that option
Meant to say - most others would have started there- with a lawsuit
what they’re doing is not illegal, check the agreement. so stop your sue them attitude, it’ll get you nowhere
@eydryan, you must be the google employee reponsible for check out. Why defend a crappy product unless you are paid to do so. Try using the piece of crap.