Why Apple Is An "A" Player

I was at an Apple store yesterday - this one was newly refurbished - and was struck by how kool and high tech it is. The store is kinda easy on the eye, open, and new-age design much like Apple products (iPhone, Mac, iPod, etc.). Hit the closest available Mac to surf online - the graphical picture quality is next to none. And, if you have some, get your kids started early by dropping them off at the kiddie Mac play area complete with miniature sized everything. There are built-in plasmas on the wall telling you who is the next customer being served and offering up tips on how to use your Apple products along with definitions of terms like Wi-Fi and bandwidth, etc. There are store clerks everywhere. I made the mistake of pausing a few times and was instantly approached each time by a clerk offering their assistance. No need to checkout your purchases at the cashier, clerks on the floor come out-fitted with electronic POS devices. Got a Mac because it looks cool but have no idea how to use it, a friend of mine mentioned he was getting his friend a one- to two-hour lesson for Christmas with an in-store Apple "genius". Ok, I wouldn't consider myself a die-hard Apple fan - I have a Mac collecting dust - but I do like Apple products and their product and UI designs and experience (on- and offline) are good. Not perfect but good. Where else can you get this?!

The Apple Online Store is equally cutting-edge. The UI is clean, clear, streamlined, and seemingly simple. It is Web 2.0-esque with the use of gradients and radial-edged corners. It is wide-screen, utilizes a lot of white, displays a lot of content which is well organized and clearly labeled. The scale of images is not overly large or small. The online store site is clearly identified at the top left with a store-specific search (separate from the general site search), contact tel, and online chat.

The company has had a stellar year and with their recent release of Mac OS X Leopard, they sold 2 million copies in the first weekend. Fresh on the rumor circuit is that Apple has sold nearly 5 million iPhones since its debut in June, half of their '07 and '08 goal. Apple is also currently embroiled in a controversial case against Harvard student, Nicholas M. Ciarelli's web site, Think Secret, which reports on leaked insider info about Apple's product plans. They have reportedly come to an undisclosed settlement which, in essence, means the site will be shut down. Nonetheless, they keep pushing the edge on product and UI designs and I look forward to what's to come from them in the new year.