Google Voice Search

Voice will be a key piece of mobile search and thus Google has launched an initiative to enable users them to find information about local businesses, driving directions, sports scores, stock quotes, weather, news, movie show times, and more via their phone.

Google Voice Search currently in beta allows users to call a number and specify a search query and get the results on a web page read back to them (that match the specified query). To try the service dial 650.623.6706.

Voice will play an important roll in the rapidly growing local search market. I believe Google will integrate Voice and Maps into its Local Search offering. Thus it will be another way for user for search and locate information.

Voice has been used extensively as an automated directory assistance feature by companies such as Fedex, Cingular/AT&T, American Airlines, American Express and other large companies to handle customer requests. The difference here being, voice is used as a way for users/searchers to get actionable information at their finger tips.

Recently, Microsoft bought TellMe for the very same reason. Microsoft believes that the battle to win the hearts and minds of searchers is going to be mobile and local search, and that Tellme has what it needs to win. However, Tellme's service is call center automation solution. It simply uses voice to as the executable to handle customer traffic in a call center. This is different from utiliting voice as the executable to search web pages. Sure, TellMe can be retooled to read web pages but that is not worth paying $800M plus. So in fact Microsoft is in the call center automation business and not mobile search. I know because I had a start up in the internet voice search way back when it was not sexy.